ServiceNow for project managers

[robertleesc]

Long time project manager, but newer to ServiceNow. What suggestions do you have for jumping off points , such as tools to use, and ways to use them? Thank you. 

[Sandeep Rajput]

@robertleesc Please enrol for this career journey https://learning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&journey_id=97ac27f... for project managers on ServiceNow University. Most of your questions will get answered via this career journey.

[Aditya_hublikar]

Hello    @robertleesc 

Welcome to servicenow community 

You can start with practicing in Servicenow PDI .  

When you start exploring ServiceNow PDI, begin with understanding the basic platform UI:

• Application Navigator, Banner, Content Frame (UI16)

• Explore Forms and List Views

• Company Branding and changing the Welcome Page

• Context Menu (what it is and its types)

• Breadcrumbs and how they work

Next, move on to data modeling basics:

• Table and Field creation

• Table dependencies and Table Extensions

• Field types

• Views

• Important OOTB tables like User (sys_user), Group (sys_user_group), Role (sys_user_role), Delegations

Once you are comfortable with this, explore core configuration concepts:

• Reference Qualifiers

• Dot-walking

• UI Policies

• Dictionary Overrides

• ACLs

• Priority Lookup

• Difference between Configuration vs Customization

Then understand data movement and backup concepts:

• Update Sets (how to take backup of your work)

• Update Set transfer methods

• Import Sets

After learning these basics, you can confidently move forward to explore Service Management modules like:

• Incident

• Problem

• Change

• Request

And then deep dive into the Development part.

CSA is the basic and most important certification for ServiceNow beginners

Main topics to focus on:

• Platform UI and navigation

• Tables, fields, forms, and list views

• Users, groups, and roles

• Basic ITSM concepts

• UI Policies, Client Scripts, and Business Rules (basic understanding)

Best practices:

• Practice each topic in your Personal Developer Instance (PDI)

• Do not just memorize answers—try to understand why a feature is used and when to use it

Once you follow this path, your ServiceNow learning journey will be smooth and structured 

Try to spend 2-3 hours daily  on community which will help you understand different real  time scenarios ,different approaches . Explore University Course which also enhance your knowledge.

Start with the "Welcome to ServiceNow " training, it's really good and it will gives you your first certificate!

The Certified System Administrator (CSA) certificate is initial stage , it's useful for almost for any servicenow role .

You can refer this thread :

https://www.servicenow.com/community/sysadmin-forum/six-steps-on-how-to-start-learning-servicenow-a-...

You can also explore Learning plans from below :

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich

Here are few thread that you can refer for interview question  :

https://www.servicenow.com/community/itsm-forum/servicenow-interview-questions-part-1/td-p/3511504

https://www.servicenow.com/community/itsm-forum/scripting-practice-question/td-p/3529846

https://www.servicenow.com/community/itsm-forum/scripting-interview-questions/td-p/3545279

https://www.servicenow.com/community/virtual-agent-forum/scenario-based-and-theoretical-interview-qu...

Refer this for Servicenow Automation tools 

SN Utils is a popular browser extension that boosts developer and administrator productivity in ServiceNow using   slash commands , technical name toggles, and shortcuts with zero server footprint

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Its_Azar]

Hi there @robertleesc 

I'd recommend starting with the fundamentals before diving into implementation.

Learn the Now Platform basics and core ITSM concepts.

Explore Project Portfolio Management (PPM/SPM) if you'll be managing projects in ServiceNow.

Use Now Learning for role-based training and hands-on labs.

Get familiar with dashboards, reports, Flow Designer, and Workspace to understand how work is tracked and automated.

Join the Community, follow product release notes, and try building simple use cases in a Personal Developer Instance (PDI).