LabX Instance Extension Assigned a New PDI – Previous Lab Progress Lost

[hari-krishna]

After extending my instance, I was assigned what appears to be a new Personal Developer Instance. My previous lab work is gone, and LabX validation has restarted from Lab 1 although I had completed 77%."

[Tanushree Maiti]

Hi @hari-krishna 

Here, I assume that extending my instance means extending its expiry. I've done that multiple times before and never lost any of my work.

This seems like a strange issue.

You can raise a support case through Now Learning Support in ServiceNow University.

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

[sungulelo41]

Strange indeed. Contact 

Now Learning Support in ServiceNow University.

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

Raise a support case through them, they hopefully will assist.