Hi, has anyone seen a scenario where:
- an incident ticket in State = 'New', then is 'Cancelled' or 'Deleted' before it is Updated or Saved with any info,
- then shows a back-end field called Incident_State = 'Blank' or Null ?
Or, any other State value that then shows the Incident_State = 'Blank' or Null ?
Wondering if this is a bug or a configuration error.
It has created an incident ticket where the State is 'cancelled' and the Incident_State is 'blank'.
This conflict between 2 fields is not ideal for reporting purposes.
