ServiceNow University : Did you create the SNPI Stories Backlog?

[GILLET]

Hello,

I'm following the ServiceNow Platform Implementation / SNPI: Agile Planning training. I've completed all the steps and when I click "Validate Task," I get a "Failed" result with the question: "Did you create the SNPI Stories Backlog?" However, I did create it (see screenshot). I'm stuck and can't proceed.

Can anyone help me?

Thanks in advance.
Jordan.

 

[Tanushree Maiti]

Hi @GILLET 

Refer Links: https://www.servicenow.com/community/creator-studio-forum/snpi-stories-backlog-failed/m-p/3407110

https://www.servicenow.com/community/hrsd-forum/servicenow-platform-implementation-on-demand-course-...

Step by step instruction is given here with screen shot. Check the export and import (where) process where you are missing.

https://www.servicenow.com/community/s/cgfwn76974/attachments/cgfwn76974/creator-studio-forum/1610/1...

Similar post : https://www.servicenow.com/community/now-assist-for-creator-forum/snpi-explore-now-create/m-p/332357...

[TharaS657398130]

Hello, I faced a similar issue while doing the Now Create lab where the validation kept failing even though everything looked correct. In my case, the problem was that the validation checks very specific details, not just whether the backlog exists. Based on your error, also make sure the backlog_definition is created properly with the correct criteria and that you can see the stories in the related list (“View the list of records”). What really helped was opening the knowledge article KB001111 from global search and carefully following the Agile Planning section, as it lists exactly what the system validates. After checking each table and fixing small mismatches, the validation worked for me.

[GILLET]

Hi @TharaS657398130  ! Thank you for taking the time to reply, I'll look into it more closely. But I have a new problem to solve: I can no longer request the creation of a lab instance; the option is grayed out, and the status of my old instance is "terminated."

It's a bit of an ordeal...