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08-06-2026 07:05 AM
I've double checked the code multiple times. I can not see where the issue is. It is not writing to verify the script log statements.
Business rule:
Here is the advanced:
Here is the Script Include:
Solved! Go to Solution.
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08-08-2026 09:01 PM
Hello @eplee , Your scripts look fine and should work. However, could you please verify below minor things:
- Ensure there is no space in the name of Script include (I couldn't verify as it was blur in the screenshot)
- Category of the Problem, which you are updating, is Hardware
- Check the output at System Logs-> System Log -> Script Log Statements
Regards,
Nishant
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08-07-2026 12:46 PM
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08-07-2026 01:00 PM
Thank you so much for your response. I don't know if it's my pc, but images are coming up blurry. I am unable to compare to the code I used. I'll try to do my best to review the code. Thanks again.
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08-08-2026 09:01 PM
Hello @eplee , Your scripts look fine and should work. However, could you please verify below minor things:
- Ensure there is no space in the name of Script include (I couldn't verify as it was blur in the screenshot)
- Category of the Problem, which you are updating, is Hardware
- Check the output at System Logs-> System Log -> Script Log Statements
Regards,
Nishant
