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2 hours ago
1 ACCEPTED SOLUTION
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an hour ago
2 REPLIES 2
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an hour ago
So I need to create under web server instead server.
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an hour ago
Hi @satishdharm
Validate the steps again specifically highlighted one.
- Open CI Class Manager: Navigate to Configuration > CI Class Manager in your ServiceNow instance.
- Create New Class:
- Class Name: Mongoose Web Server
- Table Name: u_cmdb_ci_mongoose_web_server
- Extends: Web Server (Ensure you do NOT extend Hardware directly; it must be a child of Web Server).
- Icon: Select the standard Web Server icon.
- Extensible: Check the Extensible box to allow further inheritance if needed (often required for validation success).
- Set Identification Rule:
- Rule Name: Mongoose Web Server rule.
- Dependent: Set this to True (indicates it relies on a host relationship).
- Identifier Entries: Use the following attributes from the main table:
- Class
- Running process command
- Constraints: Set Allow null attributes and Allow fallback to parent's rule to False.
- Confirm Relationships: Ensure the class has a preconfigured Runs on relationship to Hardware