Submitting comments in the Now Support Ideas portal?
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‎11-01-2024 12:54 PM
I found several ideas that I want to add comments to with Now Support's Ideas portal, but the ability to comment appears to be broken. Am I the only one? I'd like to submit a Now Support case for this, but I need to select one of my company's instances... it doesn't affect my one of my company's instances, but rather ServiceNow's instance. ¯\_(ツ)_/¯
To be more specific, I can view an idea and click the 'Comment' link near the bottom. This displays a rich text comment box and buttons to cancel or comment. After entering my comment and clicking Comment, nothing happens on the page. There are some errors in the browser console and some network activity happens (looks like communication with an ad server) but the comment goes nowhere.
I've tried in Chrome, incognito window, and Firefox and none of them work. Surely I'm not the only one....
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‎11-20-2024 05:56 AM
I created a Now Support case and they were able to attach my case to PRB1791312. They are still trying to identify a fix for the issue.
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‎12-31-2024 09:03 AM
Yep, I got the same problem. You're not the only one! Clicking that Comment button does nothing on any browser I try as well.