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12-30-2024 11:41 AM
Was wondering if there was a way to customize what shows up in the Activity Stream. Currently what shows is anything created, change of notes and assigned. I want to be able to add cases that were set to resolve or closed into my Activity Stream.
Solved! Go to Solution.
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12-31-2024 08:52 AM
that's not possible.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-30-2024 07:23 PM
activity stream shows changes to current record only
what's your exact business requirement here?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-31-2024 08:41 AM
The business need is to be able to audit when cases have been closed by all users in one convenient space. Thought possibly it could be just a customizable option within Activity Stream settings but that does not seem to be the case.
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12-31-2024 08:52 AM
that's not possible.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader