The questionnaires in Playbook have become non editable and the buttons (e.g. skip) are missing

amadhu16
Tera Contributor

3 weeks ago

The questionnaire activities in Playbook have become non editable and the buttons (e.g. skip) are missing. It was working earlier. This is in my Dev environment only. The same is working fine in higher environments. Note: I have not made any changed in Dev, which would cause this issue. Any help is much appreciated. 

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2 REPLIES 2

kaushal_snow
Mega Sage

3 weeks ago

Hi @amadhu16 ,

 

Please check the ACLs on the sys_flow_data table and make sure your Dev users have both Read and Write permissions....

 

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

 

Thanks and Regards,
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/

amadhu16
Tera Contributor
In response to kaushal_snow

3 weeks ago

Thanks for responding. The ACLs are looking good. Also, I have not made any changed to the ACLs, since this feature was working fine for me in the same environment few weeks ago.

This looks like a different issue. 

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