Collaborate Icon not visible in Service operation workspace

ajayrakam
Tera Contributor

Collaborate Icon not visible in-Service operation workspace, I have installed cn_com_notify plagin as well but still not visible for me. 

ajayrakam_0-1757326010735.png

I need bellow option

ajayrakam_1-1757326076650.png

 

5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

@ajayrakam 

that option is not shown when you impersonate any user.

Is the setup properly configured for Office 365?

was this showing up earlier and you recently upgraded?

Is it not showing for all users or some users?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Is the setup properly configured for Office 365?

was this showing up earlier and you recently upgraded?
No

Is the setup properly configured for Office 365?
Yes

ajayrakam_0-1757331214005.png

 

@ajayrakam 

If it's not showing for any user including admin then definitely some issue with the plugin setup.

Did you clear instance cache using cache.do and then logout and login?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader