How are other ServiceNow customers tracking Major Incidents caused by third parties or vendors?
We are considering a cause classification such as Internal, Vendor, Shared, or Undetermined, confirmed at resolution or during the PIR. Detailed root-cause work would remain in the linked Problem record.
Is there an out-of-box field or recommended data model for this? Which record do you use, and how do you report on it?
We are on the Australia release and prefer minimal configuration.
