Trouble Accessing the Instance for Training

[GlideFather]

Hi @PeachesCB PDI and a training instance are not the same!

If you have a training there is given instance with preinstalled plugins and demo data to use it.

[MaxMixali]

Trouble Accessing the Instance for Training – ServiceNow Now Learning

If you’re having issues accessing your ServiceNow training instance (for hands-on labs or course exercises), it’s a common problem that can occur for several reasons — expired credentials, browser settings, or environment provisioning issues.

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✅

Common Causes and Fixes

1. Training Instance Not Yet Provisioned

• After enrolling in a course with a lab component (e.g., CSA, CIS, or Developer Training), your training instance may take up to 1 hour to be provisioned.

• You will receive an email from “no-reply@service-now.com” with your instance URL, username, and temporary password.

👉 Fix:

Check your spam or junk folder for an email titled

“Your ServiceNow Training Instance is Ready.”

If you haven’t received it after 1 hour, open a Now Learning support ticket (see below).

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2. Instance Expired or Inactive

• Most training instances are temporary (7–14 days).

• If you don’t access the instance within the active period, it’s automatically decommissioned.

👉 Fix:

• Go back to your course on Now Learning → select the module → click “Launch Instance” or “Request New Instance.”

• If it’s expired, the button will say “Reset Instance” — click it to generate a new one.

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3. Using the Wrong Credentials

• Each training instance uses a unique local login that differs from your Now Learning or SSO credentials.

👉 Fix:

Use the username and password from your provisioning email (usually admin / temporary password).

If you changed the password and forgot it, reset it using the Forgot Password link on the instance login page.

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4. Browser Cache or Security Settings

• Some corporate environments block ServiceNow sandbox domains.

👉 Fix:

• Use a private/incognito window or a different browser.

• Try using a personal network or hotspot instead of the corporate VPN.

• Ensure pop-ups are allowed and cookies are enabled.

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5. Instance URL or Lab ID Not Found

If your lab URL looks like https://devXXXXX.service-now.com and you receive “Instance not found”:

👉 Fix:

• Confirm that the lab session is still active in Now Learning.

• Click “Launch Instance” again to get the correct link.

• If it still fails, open a support request.

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🧭

If Nothing Works — Contact Support

1. Go to: ServiceNow Training & Certification Support Portal

2. Click “Submit a Request.”

3. Include:

   • Course name

   • Lab/Instance URL (if available)

   • Error message or screenshot

   • Your Now Learning email address

⏱ Response time: usually within 24–48 hours.

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⚙️

Best Practices

• Always access the lab directly from Now Learning → Launch Instance (do not bookmark the URL).

• Log in at least once every 2–3 days during training to keep the instance active.

• Avoid sharing the lab credentials; it’s a personal sandbox tied to your account.

• Use Chrome or Edge — Firefox and Safari may cause lab window issues.

[GlideFather]

Hi @MaxMixali,

maybe it's time to use less generative AI to post here or to validate it before you do :)))

Look, the title is different, the URL is different and the default expiration also...

URL starting DEV... is for a PDI, the training ones looks like this: nowlearning-nlinst0000000-0aaaa-0001.lab.service-now.com/

Also, notification with Instance not found seems to be made up and not real.

I appreciate your efforts to help, but I noticed how frequently you post here.

Posting 30+ answers in less than 60 min is obvious that it doesn't originate from you and it cannot result differently than being incorrect rubbish. :))

Please continue contributing, it's also fine to use gen AI but always validate before posting. And add your own experience and not just generative content.

EDIT: and the link doesn't work either:

https://servicenow.servicenowservices.com/csm?id=training_support 
it doesnt' even remotely seem to be correct 🙂 correct is: 

https://learning.servicenow.com/now/lxp/home 

Please continue contribute but consider the amount, less is actually more in this case...

[Simon Hendery]

Hi @MaxMixali - please stop posting inaccurate, unhelpful AI-generated replies. This behaviour doesn't help the community.