Guys, I want to measure the time interval it takes to change the Status of tickets, maybe separate graphs could be better, but I want help to define what should be shown I need to get a time difference between when each Status changes
I’m new and I have just started learning , my indtance only has application tiles and I don’t have option to impersonate use
Hi folks,Anybody knows what the 3 different "Intake paths" mean in ServiceNow demand forms?TRACDPLProcurement Thanks for your help!
I am unable to login to my instance and when I try to reset password I am not receiving email to reset password
Hi everyone, Since yesterday, I've been encountering an issue when trying to reply to questions on ServiceNow community. The "I'm not a robot" checkbox appears, and even after it validates with a green checkmark, I'm still unable to submit my reply. ...
Can someone provide me the script logic to build custom category picker(As on Knowledge category reference field as shown in the attached image) on Location reference field on CMDB CI table. It should filter the locations based on Location type as L...
We are currently experiencing a service interruption with our PDA instance, and are unable to access the login page at "https://dev184716.service-now.com/login.do". The following error message is being displayed:"Service Interruption: This instance i...
I have created a report to show the incidents that are going to breach by resolution SLA in next 24Hrs. Just wanted to know if there is any mechanism to send the notification to the members attaching a report on all the tickets that are going to brea...
Hello, I have a request to Delete two HR Criteria records that were never used in the system. They've been set to inactive for quite a few years and since they haven't been used, we'd like to remove them for clean-up purposes. Anytime I try to dele...
Hello,I have a requirement to create a record producer when a record is inserted to a custom table. I use the submitproducer API. All is working fine in the global application scope (the record producer is created with variables filled). But when i u...
generate a report in service now track the time spent in each assignment group even if the assignment group changes multiple times duration should be sum of common assignment groups like if incident stays assignment group A for sometime and moved to ...
Which user preferences control the display of a breakdown widget on a dashboard. When this particular user open the oob Incident Premium dashboard the breakdown widget is not displaying the widget correctly. Below are screenshots of the correct and...
How to validate Email body using ATF?
I was Investigating on a scenario- There is an UI action on form view of a record, when user clicks on the UI Button, a workflow will be triggered (Workflow Editor). And an approval record will be created and this record is shown under the form relat...
