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Workday Integration with ServiceNow

Hi All, How does this integration works like workday Integration with ServiceNow. Need your assistance like what would be HR attributes need to be checked from workday. Is that HR profile attributes? Kindly let me know regarding it. Thanks  

Sohail4 by Tera Contributor
  • 594 Views
  • 2 replies
  • 0 helpfuls

Service Portal AI Search

I have requirement to Search incident vie number only in Service Portal. Currently, If I am searching with any keyword for example Hardware/Software it is displaying incidents as well. It should display incident only if I am searching with incident n...

Resolved! ITSM

i want to display like this in an infomessage box. when i am opening an existing incident form.how to do this.help me 

HarithaP_0-1715858283370.png
HarithaP by Tera Contributor
  • 669 Views
  • 2 replies
  • 1 helpfuls

MTTR Calculation Dashboard

Hello all I'm trying to create a dashboard that can calculate the MTTR for Incidents, segregated by Priorities. I'm a little new to the platform, so I would appreciate some guidance in how to create it. I'm not sure what filters could help me get thi...

LilianaV by Giga Contributor
  • 1142 Views
  • 1 replies
  • 0 helpfuls

Resolved! Creating Service catalog request by using a json file.

Hi , I am trying to create a service catalog request in ServiceNow using a json file. I can create a request in service catalog by using the json file created by the ServiceNow by using the network tab in chrome. But i got a json file which is create...

NeethuB by Tera Contributor
  • 755 Views
  • 1 replies
  • 1 helpfuls

Instance is offline.

My PDI showing the issue is "The instance is offline. Please check again in a few minutes"My instance is dev247133.service-now.com Please help me as soon as possible.my email id is - prifarate@gmail.com

Screenshot 2024-05-13 131729.png
PRITESHF by Tera Contributor
  • 720 Views
  • 3 replies
  • 0 helpfuls

Custom Workspace error

Hello Team, I am getting below error message while configuring the custom workspace Also when i give the user role its not updaing and allowing me to proceed further. Can anyone please help me to resolve the issue. Thanks in advance.

RenukaV_Extprz_0-1715437867401.png RenukaV_Extprz_1-1715437945585.png