How to remove Original value label from description
Anyone know how to to remove this Original Value label in case description field (yellow highlighted)
Forum Posts
Some issues with Top Solution Authors Leaderboard data - hundreds of duplicates
There appear to be a significant number of duplicate entries on the Top Solution Authors Leaderboard. This is particularly noticeable among users with the same number of solutions. For example, browsing through the list of users with 10–15 solutions ...
Number Generator in MRVS
I have read several articles concerning MRVS and how to how to automatically display several rows based on a variable input. I am trying to see if there is a way to include a number generator that will populate the first field in each row starting af...
Working with Non-HRSD Groups on a Case
We JUST went live with the HRSD module on August 1st, 2024. The ITSM module has already been in use for some time. On the HRSD side of things, we are really experiencing some pain points when we have an HR case that we need to involve teams in the ...
Creating technician activity report
Hi, Would like to create a report by tech on all the tickets that they had worked on for a given time range. I can get a report on tickets they opened or resolved. But how do I include ones they put updates in without necessarily assigning ticket t...
Analytics Hub average age reports for SAFe work items
Has anyone been able to configure an Analytics Hub aging report for SAFe work items such as Demand, Feature, or Epic? All of the training shows how to do this with Incidents. Any hints appreciated.
Custom Knowledge Table with custom REST API
The goal: I want to get all the kb articles from a specific servicenow knowledge base in a JSON format.Example response format: [ { "kb_id": "321321312", "number": "KB12341", "category": "IT", "text": "HTML article content", "lastUpdated": ...
Mobile Agent - assignment group
Hello, I want to create UI rules when the user is not part of the "assignment group" then the "assigned to" field is ReadOnly. In the condition: I set the assignment group is Dynamic "One of my groups" and then set Mobile UI rule action "Set Read-o...
Page not found error
I'm following this link to access my company's instances: https://support.servicenow.com/now?id=ns_manage_instancesIt allows me to login, but then redirects to a "Page not found." error: https://signon.service-now.com/pagenotfound.doI'm not sure how ...
Resolved! Calculate Average of Survey Response
Hi All , I want to do some calculations on Survey responses , like if I want to calculate the average of Survey Responses . How can i do it? Can it be done by scripting , if it is done then what will be the script to calculate the average of respons...
How to mark an answer "Unhelpful"?
There is a lot of answers in this community that are totally unhelpful, and written only with hoping to get positive scores.There is a button "Helpful" but no "Unhelpful" button.Is there any way to vote negatively for a comment?
Bulk update for review to published state in KB Article
In the KB article, I currently have 300 articles in the review state. My goal is to move them into the publish state. However, only 200 of the remaining KB articles have been successfully moved into the published state. Unfortunately, I am unable to ...
Useful Information - Whom to Contact from ServiceNow for Different Purpose
THIS IS AN ARTICLE NOT A QUESTION Hi All, In last few days I encountered multiple questions where people want to know whom they should contact from ServiceNow for different purposes ex:- Now Learning Related issues/ Community Related Issues/ Partner ...
Replacement of Insert() and Update()?
Hi Team, I am working on On-Before Transform scripts which contains Insert() and Update(). Is there any way to replace Insert() and update() because it is effecting our client health scan Manageability of the instance.