I am looking for guidance on best practice to calculate the monthly SLA for Vendors. Should I run the report based on incidents Created in the month under review, or based on incidents Resolved in the month under review (regardless of create date)?
HelloWhen we open the HR portal in the suggested result the colon is displaying correctly. But when we open the knowledge article it is showing incorrectly.Please find the attached screenshot for your reference.Thanks
I want to use one of below plugin to create function like it will take input as json and do some operations on it but right now i even can not use any .toStiing() or JSON.parse() method in JavaScript plugin can any one help me about it how actually w...
Hi I have an issue with Agent Client Connect which cannot contact the MID server MID Web Server was installed successfully Websocket Endpoint installed successfully too and the same for MID Web Server API Key However when i installed the Agent client...
How can I Increase the size of the tab where Incident number is written next to list?
In Performance analytics fundamental on demand course it has mentioned "You must complete the steps using the tabular Guided Workflow interface!" how to access this interface ?In given Instance all my task are failing eeven though they are correct
Hi sometimes when I create a case and within that create an incident and a request it hasn't created the incident or request and remained assigned to me could someone help with this. Jenifer
I noticed that several knowledge management courses on the NowLearning platform are set to expire soon. I'm curious to know what others are doing in this situation. Are these courses archived somewhere for future reference? Additionally, what are th...
<p>We wants to understand how EDM Space is calculated. According to our understanding, EDM licenses are calculated based on table space, so we were wondering if there was a report or dashboard where we could view and monitor table size. </p>
<p>want to write a script which will allow only the “ requested by “ . “ assigned to “ and “ Change manager role” users to edit the close code fields, even for the admin users that field should be read-only , if the admin user is the requested by / a...
I enrolled in the CSA class in January 2024. I finished the class in February, but didn't do well on the exam. I remember it stated I had a year to take the exam. Things came up in life and I'm only now (Dec 2024) able to get back to studying. I am s...
I have a need for generating a chart from data kept in a table within the Virtual Agent chat.Is there a way to display a small chart within a VA conversation?I am trying the scrip response widget, and have tried this toy example that I adapted from t...
How can I allow access to add worknotes only for specific groups and for others it should not be visible in the worknote sections nor in the activity logs?
Our CEO wants to know how our module has been used by the users. Is the module popular and attractive by all users (visitors, update users and admin users)? or is the module only used by the update users? If ServiceNow is tracking this kind of user b...
