Troubleshooting on Knowledge Bases table

ReshmaNarale
Tera Contributor

Hello Community,

 

I need your help with the following scenario:

One user is unable to see certain knowledge bases in the knowledge bases table, but when I impersonate the same account, and I can see it.

What could be the reason for this issue, and what troubleshooting techniques can we use? One technique I advised to the user was to check after logging out and then logging back in, but it didn't work.

 

Thank You

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