unable to upload text file in the attachment
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04-07-2025 03:20 PM
I am unable to upload a text file with a '.txt' extension as an attachment, but if I type some random sentence in the same file, it uploads successfully.
text file has the below lines
Received: from PH7PR1392.namprd13.prod.outlook.com (2603:10b6:510:2e9::11)
by LV13MB6753.namprd13.prod.outlook.com with HTTPS; Fri, 4 Apr 2025
18:45:52 +0000

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04-08-2025 06:41 PM
@swamydeepik This is an OOTB behaviour as the instance doesn't allow uploading empty files.
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04-08-2025 09:24 PM
if the file is empty system won't allow.
Are you sure the initial txt file is not 0KB?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader