Updating RITM when related CHG updates

[yasserbouat]

Hello experts,

I created a business rule that creates automatically a “change request” from RITM.
Then I created another business rule that does the following : when the change request state changes to “assess” , the related RITM updates to “work in progress” : the problem is my script is not working : when I update a chg request, the related RITM didn't get updated ! I tried to fix it with chatgpt but it didn't work : 

(function executeRule(current) {

    
    if (current.state == 3) {

        var ritm = new GlideRecord('sc_req_item');
        
        ritm.addQuery('sys_id', current.parent);  
        ritm.query();

        if (ritm.next()) {
            ritm.state = 2;  
            ritm.update();
          
        } else {
            gs.error('RITM not found ' + current.sys_id); 
        }
    }

})(current);

[Dhana3 · Accepted solution]

Hi @yasserbouat 

add this code :

chg.parent = current.sys_id;

after - chg.priority = current.variables.v_priority.toString();

Then try to test it and check it parent field on change request form is updated or no.

[yasserbouat]

@Dhana3 

I added the line as you suggusted, and I create a request and I opend the xml and I found the parent, then i updated the change state to assess, but the related RITM didn't get updtaed ! and i also noticed an error on the portal : 

[Dhana3]

Hi @yasserbouat ,

This issue is with your change model configuration. But that is a different issue.

Please check this documentation - https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/change-management...

I suppose you are new to ServiceNow development. I suggest you to do through the documentation and learn about scripting. It is not that difficult.

All the best!

Regards,

Dhanashree

[yasserbouat]

@Dhana3 

This is what I got : can you please show what should i do in order to make my script functions : 

<order/>
<outside_maintenance_schedule>false</outside_maintenance_schedule>
<parent/>
<phase>requested</phase>