Users with snc_read_only Role Cannot Open Incident Records in Form View

[nikhilmishr]

Hi everyone,

I'm facing an issue with a user who has been added to the following groups:

• 2nd_Level_PSS (standard access group)

• SNC_Read_Only_Group with the snc_read_only role

According to documentation, this role should allow read-only access to records and tables.

✅ What works:

• User can load and view tables like Incident, Service Request, Problem Record etc.

• They can filter, view all columns, and see the preview of records.

❌ What doesn’t work:

• When they try to open a record in form view, they briefly see this error:

"Sorry, your session has expired and we have lost track of your correct page. You have been repositioned to your homepage."

Then, they get redirected to homepage of Dashboards automatically.

Is this a known limitation of the snc_read_only role?
Could this be caused by missing ACLs or client-side scripts preventing form access?

Any insights or solutions would be greatly appreciated.

Thanks in advance!

Nikhil

[Ankur Bawiskar]

@nikhilmishr 

not very sure then

Please raise a case with ServiceNow