What advice would you give to someone transitioning from a nontechnical background?
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yesterday
My journey began through RiseUp Program. At first, terms such as business rules, tables, workflows, and access controls felt unfamiliar. I often questioned whether I belonged in technical conversations.
I eventually realized that I was not starting from nothing. My military experience taught me how to understand processes, manage risk, solve problems, lead teams, and work with different stakeholders. I simply needed to translate those experiences into the language of technology.
A few practices were especially helpful:
- Reading job descriptions and asking myself, “How have I already done this in my career?” The setting and terminology may have been different, but many of the underlying skills were the same.
- Conducting informational interviews with people already working in my target roles. Their insights helped me understand the daily work, identify skill gaps, and make better career decisions.
- Last but not least, embracing the community. The ServiceNow Community has been tremendous throughout my journey. Whether I was studying for the CSA, preparing for interviews, translating my previous experience, or learning to believe that I belonged, the community supported me. Over time, I stopped feeling like I was simply trying to find my place. I began to feel like these were my people.
Today, I work as a ServiceNow consultant, business analyst, and Scrum Master. I am still learning, building, and expanding my functional and technical knowledge.
If you are a veteran or career changer entering ServiceNow, give yourself permission to be a beginner. Practice in the platform, learn from people already doing the work, and embrace the community.
Most importantly, don’t discount the experience you already have.
What advice would you share with someone beginning their ServiceNow journey?
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yesterday
Hi
Start with the basics. Don’t worry about trying to learn everything or diving into advanced concepts right away.
Focus on doing the basics well, understand the fundamentals, and learn the best practices. Once you have a solid foundation, you’ll have everything you need to grow into a great ServiceNow professional.
This helps other users find accurate and useful information more easily
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yesterday
Great Advice Rafael!
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yesterday
Hello @Muna Hassan-Sey ,
I'd recommend ServiceNow's official learning resources on Now Learning and the Developer Program site. Don't worry about becoming a developer immediately. Understanding the platform and how your organization's GRC processes map to ServiceNow should be your first priority.
Below are the key points which you should focused on :
1. ServiceNow Administration (CSA)—Start with the System Administrator learning path and prepare for the CSA certification. Learn users, groups, tables, forms, lists, security, notifications, update sets, and platform fundamentals.
2. Scripting – Spend time learning JavaScript along with ServiceNow scripting concepts like Client Scripts, Business Rules, Script Includes, GlideRecord, GlideAjax, UI Actions, and Flow Designer. Strong scripting skills are expected in most ServiceNow roles.
3. ITSM Fundamentals – Get hands-on with Incident, Problem, Change, Knowledge, Service Catalog, and Request Management. These are the most commonly used modules in real-world projects.
4. Build on a Personal Developer Instance (PDI) – Create your own applications and implement real-world use cases instead of only following tutorials. Practical experience is what interviewers often look for.
5. Learn Integrations and Automation – Explore REST APIs, Import Sets, Transform Maps, IntegrationHub, and Flow Designer, as these are widely used in projects.
6. Practice Interview Scenarios – Understand common ServiceNow interview questions and be prepared to explain the logic behind your implementations.
Once you're comfortable with the above, you can specialize in modules like HRSD, CSM, GRC, ITOM, or AI-powered capabilities such as Now Assist, depending on your career interests and market demand.
The key is to balance learning with hands-on practice.
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