What advice would you give to someone transitioning from a nontechnical background?

[Muna Hassan-Sey]

My journey began through RiseUp Program. At first, terms such as business rules, tables, workflows, and access controls felt unfamiliar. I often questioned whether I belonged in technical conversations.

I eventually realized that I was not starting from nothing. My military experience taught me how to understand processes, manage risk, solve problems, lead teams, and work with different stakeholders. I simply needed to translate those experiences into the language of technology.

A few practices were especially helpful:

• Reading job descriptions and asking myself, “How have I already done this in my career?” The setting and terminology may have been different, but many of the underlying skills were the same.
• Conducting informational interviews with people already working in my target roles. Their insights helped me understand the daily work, identify skill gaps, and make better career decisions.
• Last but not least, embracing the community. The ServiceNow Community has been tremendous throughout my journey. Whether I was studying for the CSA, preparing for interviews, translating my previous experience, or learning to believe that I belonged, the community supported me. Over time, I stopped feeling like I was simply trying to find my place. I began to feel like these were my people.

Today, I work as a ServiceNow consultant, business analyst, and Scrum Master. I am still learning, building, and expanding my functional and technical knowledge.

If you are a veteran or career changer entering ServiceNow, give yourself permission to be a beginner. Practice in the platform, learn from people already doing the work, and embrace the community.

Most importantly, don’t discount the experience you already have.

What advice would you share with someone beginning their ServiceNow journey?

[Rafael Batistot]

Hi 

Start with the basics. Don’t worry about trying to learn everything or diving into advanced concepts right away.

Focus on doing the basics well, understand the fundamentals, and learn the best practices. Once you have a solid foundation, you’ll have everything you need to grow into a great ServiceNow professional.

[Muna Hassan-Sey]

Great Advice Rafael!