when the cart is empty it is hidden in the header menu and if it has some items it needs to be visib

[Ravi66]

when the cart is empty it will be hide in the header menu and if it has some items it needs to be visible in ServiceNow portal.

How to achieve this functionality, could you please help me on this issue

[SumanthDosapati]

You need to find the widget showing that cart and add a condition to it. But doing this will be customisation and you may need to deal with skipped records in future during an upgrade.

[Ct111]

Check this blog , something similar has been attempted here

LINK

I hope this helps

[Ankur Bawiskar]

@Ravi66 

Seems one of your colleague already posted similar question

if cart is empty, disable cart icon in serviceportal 

If my response helped please mark it correct and close the thread so that it benefits future readers.