Why does the AI search of the Topic Content widget not find articles that are in certain KB ?
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3 hours ago
On my portal page I have a taxonomy that contains a knowledge Child topic.
within that child topic I have other child topics, each representing one of my current knowledge bases.
withing those child topics instances I have knowledge categories that contain the portal's articles
I'm using the Topic Content to view my articles
The problem I'm having is that when I search for something in the Search Sources, it doesn't show me some articles that are found in certain knowledge bases
For example, when I got to the Service Desk Knowledge Base and type "test" in the search sources, even though I have 3 articles that contain the word "Test", I still don't get any results
But when I look at the widget's instance options my configuration of search sources filter is correctly configured
and when I check the articles that match my search sources filter, it does show me the records
so I don't know what is happening