Work Notes in Perfomance Analytics

[ParvanaGasimov]

Is there a way to build report in Performance analytivs based by Incident Work Notes description? Please show as example screenshot. Thank you, Parvana Gasimov.

[Uncle Rob · Accepted solution]

If reportability of RAs is of such importance then they shouldn't be stored in Work Notes, they should possibly be stored in their own table.

Otherwise you're going to be running PA collections against the journal history which is going to be a gigantic performance hit.