How to pass Playbook input to a Flow

NavyaMasapu
Tera Contributor

Saturday

Hello Everyone!

 

I have two questionnaires in a Playbook. The first one is EA Application Info, where the user is asked whether the request requires the NAAM Process. If the user selects Yes, a second questionnaire appears, prompting them to enter the corresponding NAAM Request Number.

 

I need to pass the NAAM Request Number entered in this second questionnaire to one of my Flows. However, since this value isn’t stored on any table field and only exists within the Playbook’s data, I’m not sure how to retrieve and use it in the Flow.

 

Can anyone suggest how I can achieve this?

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Uncle Rob
Kilo Patron

yesterday

You don't "retrieve" it as a flow.  The executing flow has to have an input that expects it.
If the flow has an input defined, then when you "call" the flow, the input variable will present itself as a parameter.

These two videos show samples of the concept being used withing Subflows and Flow Actions, but the same principle applies to a Playbook and a Flow.

Approvals & Subflows:  https://youtu.be/nqKAQg9hZUI
Understanding Flow Action Input / Output:  https://youtu.be/Jl7DXVdArIE

Approvals and subflows on #ServiceNow Flow Designer
Approvals and subflows on #ServiceNow Flow Designer
youtu.be/nqKAQg9hZUI
Sometimes a section of Flow is so complex, or so useful to other flows its worth putting in a subflow. 🔎 Looking for #ServiceNow talent or opportunity? 🤝 Need coaching or mentorship? http://theduke.digital/contact/ 👑 Duke Digital Media sponsorships & consults: https://theduke.digital 👑 Write ...
FINALLY understand ServiceNow Flow Action input and output
FINALLY understand ServiceNow Flow Action input and output
youtu.be/Jl7DXVdArIE
When you create Flow Actions, the number of places with their own inputs and outputs can be overwhelming. Lets visualize how ServiceNow Flow Actions operate internally and how inputs and outputs interact with each other. Lets build something together. rob (at) theduke (dot) digital 🔎 Looking for...
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