Announcement: The new ServiceNow Community is here!

[ServiceNow]

Thanks to you, our Community is growing and evolving. Because of that, today we launched a reimagined ServiceNow Community, with many new features that will make learning from and engaging with over 455,000 members across the globe better than ever. The ServiceNow Community is a go-to resource to find answers in our forums and product hubs, connect with peers at events, and learn more from blogs and articles related to our products and solutions. Whether you are a customer, developer, prospective employee, or fan of the brand, please know that this Community belongs to you. This launch is just the start. We invite you to visit us often as ServiceNow continues to make your world work.

Here are a few ways you can make the most of the new ServiceNow Community:

Check out the Welcome Guide: This packet has everything you need to easily locate the key areas of the new site. Click here to view!

Bookmark the new URL: We’ve moved! To make it easier for new and existing members to find us, we’ve moved our site to ServiceNow.com/Community. (Don’t worry, though. Your old links will still work – we'll take you to the new page automatically.)

Use Product Hubs as your guide: We are thrilled to introduce Product Hubs, highly curated collections of the most relevant and important content you will need on your implementation journey. We’ve broken it down into the 4 stages most customers go through – getting ready, configuration and go-live, optimizing, and taking ServiceNow to the next level for your organization. (There are still forums for every product just in case you can’t get your question answered!)

Enjoy the enhanced performance: On top of getting a fresh look, the new ServiceNow Community also comes with better speed and search functionalities. Now, you can find what you need faster than ever before.

A fresh new design, made to work like you do: Our new website design makes it simpler to navigate across pages and always find your back to your starting place. Click away without any worries!

Stay tuned: We have more exciting upgrades coming soon. Be sure to check back regularly to experience the latest and greatest features.

Log in today to enhance your ServiceNow journey! We cannot wait to witness all the ways you will inspire and become inspired by this one-of-a-kind community. We are so glad you are here.

Thank you for your patience and understanding as we completed these updates.

Have a question or need support? Please click here to visit our Community Resources hub.

[Alessa]

I need to ask a question to the community and I really don't know how to do it with this new interface, can someone help me?

[Jace Benson]

@Alessa It's got a learning curve but let me see if I can help.

1. goto community.servicenow.com

2. in the header, click discussions, then developers

3. scroll down, on the right of the questions is a "Ask a Question"

Really I think this should be higher up but it isn't.  

[Alec Hanson]

Hi,

If anyone has a Now Support login, can you post an Idea to open the Idea's portal to the wider community?

Seems Ideas are now locked down.

Alec

[Marion de Groo1]

Hi, links in older posts are not working anymore since the introduction of the new community portal.

Also I have asked to get my proper username back but I had no reponse

[Toby11]

Good morning Community!
I am using the ServiceNow Community platform and am interested in connecting with other Community Managers to discuss best practices and utilizing the SN Community platform.
Things I would like to share and chat about:

1. Monthly, quarterly, and annual KPIs and measurement.
2. Breaking down and analyzing survey data.
3. Dashboards and performance analytics.
4. Moderation and community management.
5. General Community discussions.

If you are interested, please reply to this post or PM me.
Cheers,
Toby

[Uncle Rob]

Hey @Toby11 - I *just* finished doing a ton of reporting work on Surveys.
I've also been a dashboard/reporting lover since before ServiceNow existed.
Feel free to reach me at rob (at) theduke (dot) digital

No consulting sales, just happy to chat on those topics.

[LaurenArmbrust]

Super helpful, thanks!

[Velma]

In my view, here at the end of April, the Community site is still SEVERELY broken, and for all the improvements, we were 1000% better off with the old Community site. As several people have mentioned, the forums are the core of the Community site. With topics, link to product, etc. not working!!!!! after months!!!!!!, and while the old labels are listed and can be clicked on to get to filtered old posts, new labels don't exist--the forums are un-navigable. Personally I am working in UI Builder, which is a small subset of Developers. As there is no way to mark my post as UI Builder (the old label was "Now Experience UI Framework") or to filter to UI Builder--I cannot get notified for posts of interest, I cannot possibly spend the time to scan the whole developer forum, and while I used to get help in the forum as much as 50% of the time (and fairly often provide it), now it's at ZERO--a big loss, especially since Support is not helpful. Big thumbs down here. When will this be fixed?

[Fuse Henry]

Velma, 

You are 100% correct. This is a MASSIVE failure on the part of ServiceNow. I personally don't believe they'll ever fix it. The company continues to be profitable despite many garbage implementations, such as the Community "upgrade" and the ominous lack of good documentation or support. Your frustration is shared by many admins.

[Steven Parker]

I agree with many sentiments found here.

I previously used the Community Forum all the time but this "Upgrade" has made it to where I don't want to use it at all.  Too many forums, too many categories, links that are marked as "Correct" in previous post that don't actually work when you click on them, member levels that make no logical sense (Tera Guru, Kilo Guru, Tera Sage...you know what made more sense..Forum Level 3, Forum Level 5...at least then you knew it was someone with experience).  Just overall....not a good experience and makes me not even want to come on here anymore.

ServiceNow seems to be trapped in this mindset of "Improving the Look or Feel" of something when in fact, the previous implementation is better in almost every way.  This not only goes for this forum, but in my opinion, goes for things like the "Next UI Experience", which we've disabled in our instances.  While trying to introduce a new look or design to things, you shouldn't create more work, more clicks, more scrolling than what was previously necessary.  Functionality, the ability to work faster, and the ability to work more efficiently are more important than a sleek and fancy UI.

[Kebabdressing]

Super helpful, thanks!