User Activity
Good morning Community!I am using the ServiceNow Community platform and am interested in connecting with other Community Managers to discuss best practices and utilizing the SN Community platform.Things I would like to share and chat about:Monthly, q...
Good day all,I am utilizing the ServiceNow Community Platform and would like to hear about your best practices for content audits.What tools are you using to review content and remove outdated items?I am using the Contents report to search by date ra...
Good morning Community,I am working on a taxonomy project that includes adding Topics to existing posts.I believe this can be done with a CSV file that contains the sys_id for the post as well as the Topic(s) to be added; any anyone within confirm pl...
Good day SNOW Community,I am utilizing the SNOW community platform and have a question about the deflections are calculated.Number of Deflections:A monthly count of deflections for all self-service channels (Knowledge, Communities, Catalog, VirtualAg...