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2 hours ago
ServiceNow's Q4 2025 store release continues to push the boundaries of intelligent contract management. In this second installment of our video series, we showcase three additional powerful features that leverage AI and automation to streamline post-execution management, accelerate obligation tracking, and transform how teams interact with their contract repository.
Feature 1: Agentic AI Repository Management & Obligation Extraction - Contract Intelligence
The Business Challenge: After contract execution, teams face a mountain of administrative work: extracting metadata, identifying key dates, setting up reminders, and manually combing through contracts to identify and categorize obligations. This tedious, and sometimes error-prone work consumes valuable time and creates gaps in compliance if critical obligations are missed.
The Solution: ServiceNow's Agentic AI Repository Management combines powerful capabilities that transform post-execution workflows. The AI agent guides users through automated extraction of agreement metadata and obligations. It also assists with setting up contract reminders for renewals and expirations—eliminating the manual burden of data entry and date tracking.
The Obligation Extraction feature takes this further by automatically identifying and extracting key contractual obligations. Administrators can define obligation categories to be extracted using Now Assist Admin, ensuring alignment with specific business needs. Users then review extracted obligations in an intuitive interface where they can easily accept or reject each identified obligation, making the process efficient, scalable, and compliant.
Demo:
The Impact: Organizations dramatically reduce the administrative burden of contract management while increasing accuracy. Contract metadata that once required hours of manual review and data entry is now extracted automatically. Critical renewal dates and obligations are identified proactively, preventing missed deadlines and compliance gaps. Legal and procurement teams can process significantly more contracts while maintaining complete visibility into obligations across their entire contract portfolio. This AI-powered automation transforms contract repositories from passive storage systems into active intelligence engines.
Feature 2: Conversational Search - Natural Language Contract Queries
The Business Challenge: Finding specific information buried in lengthy contracts is like searching for a needle in a haystack. Teams waste precious time scrolling through hundreds of pages of legal documents. Traditional keyword search fails to understand context and intent, returning irrelevant results and forcing users to read entire documents manually.
The Solution: Conversational Search enables users to interact with their entire contract repository using natural language queries. Our video demonstration shows how users can perform semantic search across long, complex legal documents, ask specific questions about individual contracts, request contract summaries, and receive accurate, contextually-aware answers instantly. The AI understands the intent behind questions and surfaces relevant information from across the repository without requiring precise keywords or Boolean operators.
Demo:
The Impact: Contract research that once consumed hours now happens in seconds. Teams can instantly find answers to critical business questions like "Which contracts include auto-renewal clauses?" or "What are the payment terms in our ABC Inc contract?" without reading dozens of documents. This dramatically accelerates decision-making, improves response times to internal stakeholders, and enables legal teams to scale their advisory capacity. Sales, procurement, and business teams gain self-service access to contract information, reducing bottlenecks and dependency on legal resources.
Feature 3: Contract Amendment Workflow - Streamlined Change Management
The Business Challenge: Managing contract amendments is notoriously complex and prone to errors. Organizations struggle to maintain clear audit trails when contracts change, track multiple versions during negotiations, and ensure all modifications are properly documented and signed. Manual amendment processes create version control nightmares and increase legal risk when changes aren't properly tracked.
The Solution: The Contract Amendment Workflow provides a simplified, end-to-end process for handling contract amendments. Users can request amendments on active contracts directly from Employee Center or the Contract Workspace. The system handles the complete amendment lifecycle including drafting, versioning, redlining, and signature collection. Most importantly, the contract repository automatically reflects the latest amendment with a full audit trail of changes and stores all signed contract and amendment documents in one centralized location.
Demo:
The Impact: Organizations gain complete control and visibility over contract changes throughout the entire lifecycle. What was once a fragmented process managed through emails, file shares, and manual tracking now becomes a seamless, automated workflow. Teams maintain perfect version control with complete audit trails for compliance and regulatory requirements. Legal teams can confidently manage amendment requests at scale while maintaining clear documentation of every change made to every contract.
The Complete Picture
Together with Part 1's AI Contract Summarization and Document Comparison features, these capabilities form a comprehensive contract lifecycle management ecosystem. ServiceNow's Q4 2025 release demonstrates how AI and intelligent automation can transform contract management from a bottleneck into a competitive advantage—reducing risk, accelerating deal cycles, and freeing legal teams to focus on strategic business partnership rather than administrative tasks.
These features are available now in ServiceNow's Q4 2025 store release. Ready to revolutionize your contract management? Contact your ServiceNow representative to learn how these capabilities can transform your organization's contract operations.
