June 2026 | Core Business Suite
The June (Australia) release for Core Business Suite is shipping with five meaningful updates โ from a brand-new AI-powered front door experience to fully autonomous help desk agents across every major department. Here's everything you need to know, who it affects, and why it matters.
Employee Slate โ the new CBS front door
Employee Slate, powered by Moveworks, is now the default entry point experience. Rather than landing in a traditional portal, employees now arrive in a conversational, chat-first interface that understands natural language and gets them to answers faster.
For new CBS customers, this is the experience they'll see from day one โ no customization needed. For existing customers, donโt worry โ the employee center portal isnโt going anywhere! It will remain an option for those already in use, or for customers with AI limitations.
The setup experience for Employee Slate is also embedded directly in the CBS Foundation product admin console experience, so there's no hunting for configuration docs โ guided steps walk admins through basic setup and implementation to get started faster.
CBS Analytics โ one dashboard for helpdesk health
CBS Analytics brings a new out-of-the-box Performance Analytics dashboard focused on the metrics that actually matter for a shared services helpdesk: total cases, resolution rates, self-service deflection via the knowledge base, and mean time to resolve โ all broken down by department tab (HR, Legal, Finance, Health & Safety, Workplace Services, Procurement, and more).
For admins and operations leads who've been cobbling together separate reports for each department, this is a significant quality-of-life improvement. One consolidated view, pre-built, ready to go at deployment with no custom report development required.
L1 Autonomous Agents โ AI closes the ticket
Fully autonomous L1 help desk agents are now available for HR, Workplace, Legal, Health & Safety, Finance, and Source-to-Pay. Pre-built agents activate immediately from AI Agent Studio with no custom build required, and they run 24/7 handling general inquiries from start to finish.
After some basic setup of access, escalation decisions and available knowledge, these agents are off to the races. They handle the routine cases filling up your human agents' queues so your people can focus on the work that actually requires human judgment. When something is too complex or requires an exception, the agent hands off to a human โ but the clutter is cleared before it ever reaches them.
Please note that (as of June 2026) this functionality is currently in Restricted Access. This means it needs SN product teams' approval to activate and does require some level of early access partnership. If you wish to test out this agent for one of your departments, please reach out to your local SN team and they will connect you directly with the product org to get involved.
Simplified Setup โ three new additions
The CBS Foundation simplified setup console gets three meaningful additions in June, all aimed at reducing the manual effort between purchase and go-live. Each one removes a step that previously required admins to dig through documentation or navigate outside the product console.
- Employee Slate Setup - Step-by-step guided setup for the new conversational entry point embedded directly in the CBS Foundation product hub page. Covers both Moveworks (preferred) and Now Assist configuration paths.
- Assignment Rules - which determine how incoming cases get routed to the right group or agent, can now be created and managed directly inside the Product Console without leaving the setup flow.
- Requestor Role Provisioning - Getting the CBS Requestor role assigned to employees, required for them to access the Employee Center and raise service requests, was previously a tedious manual process. It's now handled in a single step.
Plugin QuickStart for CBS Advanced & Prime
From the admin homepage, CBS Advanced and CBS Prime customers now have a consolidated plugin installation view showing what's installed, what isn't, and what needs updating โ all from a single screen. This makes it much clearer for your admin or partner to understand the lay of the land and maintain the instance without having to search through multiple plugin menus.
If you have questions on whether you are entitled to any of these new features or need help, please reach out to your local SN team!