can we create incident and change request from zabbix via integration?

[rajatd-exte]

can we create incident and change request from zabbix via integration?

[Dr Atul G- LNG · Accepted solution]

Hi @rajatd-exte 

https://www.zabbix.com/integrations/servicenow

https://assets.zabbix.com/files/events/meetup_20210909/ITSM%20integration_datavisualisation_zabbix.p...

[Dr Atul G- LNG · Accepted solution]

Hi @rajatd-exte 

https://www.zabbix.com/integrations/servicenow

https://assets.zabbix.com/files/events/meetup_20210909/ITSM%20integration_datavisualisation_zabbix.p...

[Robbie · Accepted solution]

Hi @rajatd-exte,

You sure can. ServiceNow provides a REST API integration point where you can create (and update) an Incident, Change and many other records.

Take a look at this SN Docs page which walks through creating an Incident. You can apply the same log for Change Requests.

I've also provided a link from the SN Community which provides some code snippets and other links to follow.

In short however - it's definitely possible and a via solution.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie

https://docs.servicenow.com/bundle/tokyo-application-development/page/integrate/inbound-rest/task/t_...

https://www.servicenow.com/community/developer-forum/how-to-create-incident-using-rest/m-p/2544484