How can I integrate ServiceNow with external web-based dashboards for real-time incident reporting?

[AmyLeo]

Hi everyone,
I'm exploring ways to integrate ServiceNow with external platforms that display real-time ITSM data, such as incident counts or resolution rates, in a user-friendly dashboard format. I want to enable faster decision-making by sharing ServiceNow data with our external monitoring tools.

Has anyone successfully implemented such a setup using REST APIs or webhooks? I'm particularly interested in how authentication and data structuring are handled.

For reference, I'm experimenting with this approach on a demo setup hosted on my site:
Any insights or best practices would be greatly appreciated!

[Vishal36]

Hi @AmyLeo, 

Exposing real-time ITSM data from ServiceNow to external monitoring tools is a powerful way to enable faster decisions—but doing it through direct REST APIs or webhooks can introduce challenges like transforming data from one format to other (dates, rich text, drop down values, users etc.), syncing data without impacting both the ITSM tools performance, commissioning a new dev team to manage REST APIs.

If you’re looking for a more reliable and structured way to share ServiceNow data with external dashboards—while maintaining control, traceability, and data accuracy—OpsHub Integration Manager, a ServiceNow Partner, offers a better approach.

With OpsHub, you can :

• Seamlessly sync key ITSM data (incidents, SLAs, resolution rates) to external systems
• Maintain real-time or scheduled updates—without coding or webhook maintenance
• Handle complex field mappings and transformations with no manual effort
• Plug-in your custom connector easily, if the other ITSM tool is home grown.

This helps you get the right data to the right tools—accurately and on time—without the overhead of maintaining custom integrations.

Let me know if you'd like to explore how this can be set up for your environment.

Thanks