hi @G5 ,
from OOTB process flow of the change is once every Change task [CTASK]is closed moved the change to review state.
but if you want to move the Change should be Close then you need to make sure "Close Code" and "Close Notes" are added also there is no "Close Complete" state in change from OOTB instead "Closed" state present.
if you want to mimic this then create Business Rule of Change task table and add the condition state changes to closed
Script:
var grCTask = new GlideRecord("change_task");
grCTask.addQuery("change_request", current.change_request.sys_id); // Get all tasks for the change request
grCTask.addActiveQuery(); // Check if any tasks are still active (not closed)
grCTask.query();
if (!grCTask.hasNext()) { // If no active tasks found, then all tasks are closed
var grChange = new GlideRecord("change_request");
if (grChange.get(current.change_request.sys_id)) { // Retrieve the related change request
grChange.state = "3"; // Assuming '4' is the state value for 'Closed Complete'
grChange.close_code = current.close_code; // Set close code from the current change task
grChange.close_notes = current.close_notes; // Set close notes from the current change task
grChange.update();
}
}
Output:
once all the CTASK closed then moved the change will move to the close with last closed CTASK code and close note will be copied to the change
Please mark helpful & correct answer if it's really worthy for you.
Thanks,
BK
