My Personal Developer Instance Only Gives Me aes.creator Role — Need Admin Access

[dareamb]

Hi everyone,

I’ve been trying to request a Personal Developer Instance for the Zurich release, but every time it provisions me as aes.creator with no “Change User Role” option.
I’ve already released and re-requested multiple instances, cleared cache, and tried different browsers, but it keeps happening.
I’m not part of a company — just learning ServiceNow personally.
Has anyone found a fix for this or had Developer Support reset their account?

Thanks,
Daream

[vignesh parthib]

Hi @dareamb 

New PDIs on Zurich+ may be provisioned with the aes.creator role instead of full admin access. This limits platform capabilities 

• There's no "Change User Role" option in the user record.

• This can happen even if you're just a personal developer (not in a company or AES program).

Thanks,
Vignesh
"If this solution resolves your issue, kindly mark it as correct."

[Simon Hendery]

@vignesh parthib - did you copy this reply from ChatGPT? It makes no sense!

@dareamb - ignore this and try what @Dr Atul G- LNG has suggested.

[GlideFather]

@Simon Hendery you have never heard of Zurich+? 😂

I believe the Community standards shall be updated due to this irresponsible behaviour, my reflection:
https://www.servicenow.com/community/community-resources/servicenow-community-code-of-conduct-for-al... 

EDIT: or if you cannot help it and must copy paste some genAI content without own validation, then at least mention the source "answer by chatGPT"..

[Dr Atul G- LNG · Accepted solution]

Hi @dareamb 

https://developer.servicenow.com/dev.do

and login back in PDI.