CSA Practice Questions

[Community Alums]

When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

1.           Look up their password, so you can login with their account
2.            Initiate a Connect Chat session
3.            Install the Bomgar plug-in
4.           Impersonate the user
5.            Launch a NowChat window

 answer: d or b

When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

1.           Turn your computer off and on again
2.            Clear browser cache
3.            End Impersonation
4.           Log out and back in

answer : c or d

What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)

1. Group members can choose their tasks from My Groups Work
2. Groups can assign tasks to users based on on-call schedules
3. Site support members can pick tasks, based on Location
4. Groups can assign tasks to users based on skills
5. Group members can avoid tasks, which are nearing SLA breach
6. Groups can assign tasks to users based on availability

answer: ABDF OR BCDF

A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?

1.           Create New module has a broken link
2.            Known intermittent issue with U115
3.            User should be using Chrome instead of Explorer for their browser
4.           User has read role, but not the write role on the Inventory table
5.            User session has timed out

Answer: D or E

UI Action can prompt that an Incident has been successfully submitted.

1. True
2. False

 answer: a or b

 Configuration will not affect what others see on their forms.

1. True
2. False

answer: a or b

Which of the following is used to initiate a flow?

1. A Trigger
2. Core Action
3. A spoke 
4. An Event

answer: a or c

Business rules are used to enforce mandatory data on a form

1. True
2. False

answer: a or b

Each knowledge bases can have unique lifecycle workflows, user criteria, category

structures, and management assignments.

1. True
2. False

answer: a or b

[Dr Atul G- LNG · Accepted solution]

Hi @Community Alums 

When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

1.          
2.           Impersonate the user
3.       

 answer: d or b

When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

1.    
2.           Log out and back in

answer : c or d

What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)

1. Group members can choose their tasks from My Groups Work
2. Groups can assign tasks to users based on on-call schedules
3.  
4. Groups can assign tasks to users based on skills
5.  
6. Groups can assign tasks to users based on availability

answer: ABDF OR BCDF

A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?

1.          
2.           User has read role, but not the write role on the Inventory table
3.  

UI Action can prompt that an Incident has been successfully submitted.

1. True
2.  

 answer: a or b

 Configuration will not affect what others see on their forms.

1. True
2.  

Which of the following is used to initiate a flow?

1. A Trigger
2.  

answer

Business rules are used to enforce mandatory data on a for

1. False

Each knowledge bases can have unique lifecycle workflows, user criteria, category

structures, and management assignments.

1. True

[Dr Atul G- LNG · Accepted solution]

Hi @Community Alums 

When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

1.          
2.           Impersonate the user
3.       

 answer: d or b

When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

1.    
2.           Log out and back in

answer : c or d

What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)

1. Group members can choose their tasks from My Groups Work
2. Groups can assign tasks to users based on on-call schedules
3.  
4. Groups can assign tasks to users based on skills
5.  
6. Groups can assign tasks to users based on availability

answer: ABDF OR BCDF

A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?

1.          
2.           User has read role, but not the write role on the Inventory table
3.  

UI Action can prompt that an Incident has been successfully submitted.

1. True
2.  

 answer: a or b

 Configuration will not affect what others see on their forms.

1. True
2.  

Which of the following is used to initiate a flow?

1. A Trigger
2.  

answer

Business rules are used to enforce mandatory data on a for

1. False

Each knowledge bases can have unique lifecycle workflows, user criteria, category

structures, and management assignments.

1. True

[Community Alums · Accepted solution]

When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

Ans: Impersonate the user

When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

Ans: End Impersonation

 

What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)

Group members can choose their tasks from My Groups Work

Ans:

• Group members can choose their tasks from My Groups Work
• Groups can assign tasks to users based on skills
• Groups can assign tasks to users based on availability
• Groups can assign tasks to users based on on-call schedules

A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?

Ans: User has read role, but not the write role on the Inventory table.

UI Action can prompt that an Incident has been successfully submitted.

Ans: True

Configuration will not affect what others see on their forms.

Ans: True

Which of the following is used to initiate a flow

Ans: A Trigger

Business rules are used to enforce mandatory data on a form

Ans: False

Each knowledge bases can have unique lifecycle workflows, user criteria, category

structures, and management assignments.

Ans: True

[VishaliB]

When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

•    Impersonate the user

When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

•            End impersonate

What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)

• Group members can choose their tasks from My Groups Work
• Groups can assign tasks to users based on on-call schedules
• Groups can assign tasks to users based on skills
• Groups can assign tasks to users based on availability

A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue? 

Answer :- User has read role, but not the write role on the Inventory table

UI Action can prompt that an Incident has been successfully submitted.

1.True

 Configuration will not affect what others see on their forms.

1. False

Which of the following is used to initiate a flow?

1)A Trigger

Business rules are used to enforce mandatory data on a form.

1. False

Each knowledge bases can have unique lifecycle workflows, user criteria, category

structures, and management assignments.

1)True