Deleted INCIDENT

[BeltineN]

I mistakenly deleted all the fields on my INCIDENTs while trying to place an annotation at the top. What do i do to get them back. Apart from going to Forms (builder, layout or design). 

Thanks 

VR

[Rafael Batistot]

Hi @BeltineN,

Do you delete from dictionary? Or from some specific view? 

if you don’t delete from dictionary your can see using in your URL the view=ess

“incident.do?sys_id=<ID>&sysparm_view=ess”

[Swapna Abburi]

Hi @BeltineN 

You can try one of these options.

1. Try to import the form section and elements xml from another instance of yours.

sys_ui_section where table is incident and view is the one you deleted fields from.

Related section elements (sys_ui_element) and Form sections (sys_ui_form_section)

2. When you performed the delete action, if these updates captured in your update set, you can try to backout the updateset. 

[Ankur Bawiskar]

@BeltineN 

I believe you have not deleted but removed it from form view.

Simply check the versions for For View and see which all fields were there earlier and add them again

Beginners Guide- How to compare the form version 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Shubham_Jain]

@BeltineN 

Use "Configure > Table"

• Navigate to the Incident table (incident).
• Go to System Definition > Tables.
• Open the Incident table and check the Columns list.
• This won’t restore the form layout, but it helps verify that the fields still exist and haven’t been deleted from the table itself.

Use "Form Sections"

• Go to the Incident record.
• Right-click the header and choose Configure > Form Sections.
• Sometimes fields are hidden because they were moved to a different section or the section itself was removed.

Check View Settings

• Ensure you're viewing the correct form view (e.g., Default view, Self-Service view, etc.).
• Right-click the form header > View > Change View.
• Fields may be present in another view.

Clear Personal Customizations

• If the issue is only affecting your user account:
  • Go to Settings (gear icon) > Forms.
  • Click Clear All Personalizations.
  • This resets your form layout to the system default.