Doubts

[SumartyaS]

your customer has a human resource knowledge base, which is only accessible to members of the human resource department. A new procedure regarding employee quarterly reviews needs to be published to the knowledge base but should be only visible to HR manager. how would you meet this requirement?
a) Add user criteria for HR manager group on the can read list of the article b) add user criteria for HR manager group on the categories can read list*(right) c) on the knowledge article, add an access control for HR manager group on the can read list, then publish article to any category.
d) On the knowledge base, add user criteria with a manager can read script to the can read list, publish articles to any category 

Is option b correct?

[Dr Atul G- LNG · Accepted solution]

Hi @SumartyaS 

Add user criteria for HR manager group on the can read list of the article

[Dr Atul G- LNG · Accepted solution]

Hi @SumartyaS 

Add user criteria for HR manager group on the can read list of the article

[Ankur Bawiskar · Accepted solution]

@SumartyaS 

I agree with Atul here.

The correct answer is B

Reason: Adding user criteria for the HR manager group on the "categories can read" list ensures that only users in the HR manager group can view articles within that category. This approach aligns with ServiceNow's functionality for restricting access to specific groups by using user criteria at the category level, which is a practical and secure way to manage visibility

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