Error: "Only interactive users are allowed to access UI" while logging into instance

neehas710
Tera Contributor

Thursday

Hello Everyone,

I am trying to log in to my ServiceNow instance, but I am getting the error message:

This error is appearing on the login page of my instance: dev200071.service-now.com (screenshot attached).

I would like to understand:

  • Why this error occurs?

  • How can I enable my user to log in interactively to the UI?

  • Is there any specific role or user setting that needs to be modified to resolve this?

Any guidance or steps to fix this issue would be greatly appreciated.

Thanks in advance!
Neeharika

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Dr Atul G- LNG
Tera Patron
Tera Patron

Thursday

Hi @neehas710 

 

Since this is a PDI, support is not available. Here’s the best you can do:

  1. Go to developer.servicenow.com

  2. Under your profile, locate your instance

  3. Try resetting the password and log in again

  4. If the issue still persists, release the current instance and request a new one

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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