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If i need to send the notification on sla breach 75% how can you do this using flow designer?

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Prithvi Ramesh1
Mega Sage

‎10-02-2025 02:14 AM

If i need to send the notification on sla breach 75% how can you do this using flow designer?

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Dr Atul G- LNG
Tera Patron

‎10-02-2025 02:16 AM

Hi @Prithvi Ramesh1 

 

It is OOTB given by SN

 

Flow: SLA notification and escalation flow

 

DrAtulGLNG_0-1759396574633.png

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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Dr Atul G- LNG
Tera Patron

‎10-02-2025 02:16 AM

Hi @Prithvi Ramesh1 

 

It is OOTB given by SN

 

Flow: SLA notification and escalation flow

 

DrAtulGLNG_0-1759396574633.png

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************