Flow Designer flow for a Catalog Item approval
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4 weeks ago
I have a Flow Designer flow for a Catalog Item approval. After “Ask for Approval,” I want to send exactly one email: either “Application Approved” or “Approval Denied.” Instead, both emails are sent at the same time. In Outbound > Sent I see two records with identical timestamps (“Application Approved” and “Approval Denied!”). Screenshots attached.
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4 weeks ago
Hi @aikaterinik
May you try a diferente approach... After the state of approval change to "approved" in RITM create a Business rule > after > updated, to send this notification
In BL add this code:
var gr = new GlideRecord('sysapproval_approver');
gr.addQuery('approver', '<sys_id_of_approver>');
gr.query();
if (gr.next())
gs.eventQueue("<event_name>", gr);
Configure an event registry and notification
https://www.servicenow.com/community/developer-forum/mail-notification-using-event-queue/m-p/2995462
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4 weeks ago
Hi @aikaterinik ,
You can mitigate this by putting the "send mail" and "update requested item record" in an "then else" condition.
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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4 weeks ago
you should add the other 2 steps (Step 8 and Step 9) under ELSE
So what happens at 1 time only IF executed or ELSE executes and sends only 1 email
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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4 weeks ago
I added a end flow after step 7
