Flow Designer flow for a Catalog Item approval

[aikaterinik]

I have a Flow Designer flow for a Catalog Item approval. After “Ask for Approval,” I want to send exactly one email: either “Application Approved” or “Approval Denied.” Instead, both emails are sent at the same time. In Outbound > Sent I see two records with identical timestamps (“Application Approved” and “Approval Denied!”). Screenshots attached.

  

[Rafael Batistot]

Hi @aikaterinik 

May you try a diferente approach... After the state of approval change to "approved" in RITM create a Business rule > after > updated, to send this notification 

In BL add this code:

var gr = new GlideRecord('sysapproval_approver');
gr.addQuery('approver', '<sys_id_of_approver>');
gr.query();
if (gr.next())
    gs.eventQueue("<event_name>", gr);

 
Configure an event registry and notification 

https://www.servicenow.com/community/developer-forum/mail-notification-using-event-queue/m-p/2995462

[AndersBGS]

Hi @aikaterinik ,

You can mitigate this by putting the "send mail" and "update requested item record" in an "then else" condition. 

[Ankur Bawiskar]

@aikaterinik 

you should add the other 2 steps (Step 8 and Step 9) under ELSE

So what happens at 1 time only IF executed or ELSE executes and sends only 1 email

If my response helped please mark it correct and close the thread so that it benefits future readers.

[aikaterinik]

I added a end flow after step 7