MSIM Workspace

namratham02 · ‎10-09-2025

Hi Team,

users with role sn_msi.workspace_manager can still unable to add the other groups in "Allowed groups" in Enforce Restriction section in Major Security Incident Management.

Please suggest how to find this issue?

Dr Atul G- LNG · ‎10-09-2025

Try with Admin role and test.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Dr Atul G- LNG · ‎10-09-2025

Try with Admin role and test.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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namratham02 · ‎10-09-2025

when i impersonate that any user unable to see new button in sibling task section in task section in Major Security Incident Management. But when i try it in my instance its visible

Please suggest how to find this issue?

Dr Atul G- LNG · ‎10-09-2025

Hi @namratham02

You can use the Access Analyzer to compare roles between the two users. Most likely, the issue is due to a missing role for the other user."

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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