Override “New” button behavior in CSM/FSM Workspace list Under the(Onboarding and Deployment Tables)
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yesterday
I want to change the behavior of the "New" button on an Opportunity list
inside CSM/FSM Configurable Workspace so that instead of opening the default
record creation form, it opens a custom Interceptor workspace page like this below i attached
Not this below
This is showing when i'm clicking new button but i want this View
When i click New button i should be able to see this below UI
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2 hours ago
Here’s a clean, corrected, and professional version you can post:
Hi @Rohitp484 ,
Open the Declarative Action available on the workspace list.
Then change Implemented as to Client Script and add the following code (make sure to replace the sys_id with your interceptor).
function onClick(g_form) {
var sys_id = 'd7b907a1df322100dca6a5f59bf263ac';
var tableAndParams = '/wizard_view.do?sys_target=&sysparm_stack=_list.do&sysparm_wizardAction=sysverb_new&sysparm_parent=' + sys_id;
var win = top.window.open(tableAndParams, '_self');
win.focus();
}
Please refer to the attached screenshot for reference.
This Triggering an Interceptor in ServiceNow Workspaces may also help.
I have successfully overridden the behavior for the Incident Workspace declarative action using this approach.
Thanks and regards,
Siddhesh Jadhav
If this helps resolve your query, please mark it as helpful.
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an hour ago
check OOTB List Action on Change and it opens Interceptor, do something similar to your table
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
