Service portal Accouncement/banner

[kummara _siva]

Hi,

I had a requirement that in banner button if I click it will redirect to the page which we defined in announcement table

but I want to create a record in custom table as well. Where I need to configure this.

note: -on click of click in the image

Thanks in Advance.

[Dr Atul G- LNG]

Hi @kummara _siva 

Try this way

[Robbie]

Hi @kummara _siva,

This is easily achieved by navigating to 'Announcements' (under Service Portal) as configured and shown below.

Please note - this is different from 'Banner Announcements' which is for the Unified Workspace - aka the classic back-end view for the Next Experience.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.


Thanks, Robbie

[kummara _siva]

Thanks for your reply but my requirement is when user clicks on the "example click here" a email should be sent and a record should be created and also it should redirect to page which mentioned in click target type page .

Thanks in advance.

[Nadeem Khoury]

Hi Kummara,

First, start by creating your custom table.

Next, create a Scripted REST API. Within this API, use a script to create the record in your custom table, utilizing any query parameters to populate the record with the relevant data.

When the user clicks on the link or button, you can call the Scripted REST API using the href attribute in the anchor tag (<a href>).

If you want to trigger any workflows when a record is created, you can set up a Flow Designer to send emails or implement any additional logic as needed.

I hope this helps!

Thank you.