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service portal

sindhu44
Kilo Contributor

3 weeks ago

What we can check if there is a data mismatch between the portal and native Ui.

in Ui we can see 4k records but in portal we can see only 20 records .

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Dr Atul G- LNG
Tera Patron

3 weeks ago

Can you check if any filtering is applied in the portal, or if there is a page limit affecting the display of record counts or screenshots?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @sindhu44 

 

Share the screen shot. It could be the case - your portal widget is customized with other wrong query/pagination.

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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