State shoud be same

[aggarwaltan]

Whenever I add the parent incident in the child case then child case "STATE" should become same as parent incident . 

This should be in client script format . 

[Bhavya11]

Hi @aggarwaltan 

Please read the documentation on state syncing between parent and child incidents before adding in additional customisation. 

Thanks,

BK

[Sohail Khilji]

Hi @aggarwaltan ,

Before its done by a customization you must know that certain state change are managed by servicenow OOTB. but if the give functionality is not sufficient you need to create a business rule or a flow to manage this state change control.

see this as an sample:

I hope this helps...

[AndersBGS]

Vi @aggarwaltan 

as started by @Bhavya11 , it would be a good idea to read the out of the box functionality. If that Is not sufficient, a business rule will do the trick.

 If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

 Anders 

[PrashantLearnIT]

Hi @aggarwaltan 

Please refer to this doc of configuring this as provided OOB - https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/incident-management...