developer instance offline

SYAMJIV
Giga Contributor

‎11-27-2024 10:30 PM

My instance is showing offline. I tried refreshing it. but still not waking up.

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6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-29-2024 06:36 AM

Hi @SYAMJIV 

 

I have been using PDI since this morning with no issues, but yes, I saw a few posts on the community about PDI offline. 

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future. 

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Dr. Atul G. - Learn N Grow Together
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Sandeep Rajput
Tera Patron
Tera Patron

‎11-29-2024 06:40 AM

@SYAMJIV Best approach would be to release the existing PDI and request for a fresh one. No official support available for the PDIs from ServiceNow. 

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AndersBGS
Tera Patron
Tera Patron

‎11-30-2024 01:51 PM

Hi @SYAMJIV ,

 

 as you might know, there is no support available for PDI, hence you’re limited to two options:

  •  wait, it should come online again
  •  if you get tired of waiting, release your instance and request a fresh installation.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

 Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

PrashantLearnIT
Giga Sage

‎12-01-2024 10:05 PM

Hi @SYAMJIV 

 

Have you resolved your issue?

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