User Criteria Report with Drilldown
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08-01-2025 04:46 AM
I need to create a report based on a table that includes two fields:
Name and User Criteria. When a user clicks on the User Criteria field, the report should drill down to the next level, displaying all the users and groups mapped to that criteria.
Could someone please assist with this requirement..
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08-02-2025 08:32 AM
Yeah @Dr Atul G- LNG I've seen.. so I want to use 2 reports seperately and want to handle it through interactive filters.. is it possible?
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08-02-2025 02:05 PM
Hi @Sathwik1
Understanding further:
-
Report 1: Includes two fields — User Criteria and Name.
-
Report 2: I'm not sure which one you're referring to.
I was thinking — why not create a Database View between your custom table and the User Criteria (OOTB) table?
You can join them where custom_table.user_criteria == ootb_table.user_criteria
, fetch the results from this view, and then create a report on top of that.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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08-01-2025 05:06 AM
when someone clicks on User criteria field in that report it will take them to User Criteria record.
There if they have read access then they will see the User, Groups, etc
That's OOTB behavior.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-01-2025 05:08 AM
@Ankur Bawiskar Here User criteria field is not a main field... so it is taking to my custom table (which table I used for creating the report)..
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08-01-2025 05:33 AM
I created report on incident table and I clicked assigned to field then it took me to user record.
I am using old Reporting feature and not platform analytics
share screenshots.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader