From Shadow AI to Sanctioned AI: One Session You Should Already Have on Your Agenda
AI is showing up in your organization whether you invited it or not.
Developers are building with it. Teams are adopting tools you've never heard of. Apps are getting shipped fast, which sounds great until you realize "fast" and "governed" are not the same thing. Shadow AI is spreading, and most organizations are still figuring out how to respond.
That's exactly what this Knowledge session is going to dig into.
“Autonomous App Development: Build from anywhere, Deploy with confidence” brings together three people who have a lot to say on this topic, and you're going to want a seat.
Jithin Bhaskar, GVP and GM of Product Management for AI App Platform at ServiceNow, will walk through how organizations can move from ungoverned AI chaos to a structured, sanctioned development model.
Kristy Merriam, Senior Developer Advocate at ServiceNow, will break down what AI-native agentic development looks like in practice with Build Agent.
And Adam Stockton, Enterprise Tech Manager at KeyBank, is bringing real-world perspective, because hearing how a major financial institution is doing this hits different than a product demo.
The core premise? App development is moving faster than ever. Build Agent lets you keep up without sacrificing security, governance, or quality. Every application lands production-ready, with AI agents already built in.
If you're a developer, admin, architect, or anyone who has ever had to untangle an AI mess someone else created, this session is for you. Add it to your agenda now and thank yourself later.
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Now, a Quick Ask (Yes, Even If You're Not Going to Knowledge)
You've built something on ServiceNow. Maybe it was a slick App Engine app that saved your team hours every week. Maybe it was an automation that finally killed that one manual process everyone complained about for two years. Maybe you're still in the middle of the journey.
Here's the thing: your peers are out there right now, Googling whether ServiceNow App Engine is worth it. They're reading reviews on G2 to figure out if the platform is right for them. And your experience, your actual real one, is exactly what they need to hear.
We're asking you to leave a G2 review for App Engine or Build Agent. It takes a few minutes, and it genuinely helps other developers make better decisions.
Built something you're proud of? Tell the story. The ServiceNow Community is listening.
