Harriet Frankli
ServiceNow Employee
ServiceNow Employee


Below you can see Portal Catalog Quick Links.  In this example, it's displayed on the business portal. 

 

This widget is out of the box for the business portal and other CRM & Industry customer portals that leverage Configurable Portal Widgets.

 

When the administrator does a "Control and Right-Click", the instance options display. 

HarrietFrankli_0-1761060139069.png

Key things to consider when updating the Configure Widget Instance Options for this widget:

 Instance Options Overview

  • Catalog Item Table: Default is the Item [sc_cat_item] table.

  • Display Catalog Items: Options include:

    • Manually select

    • Dynamic query (default)

  • Sort by: Field in the Service Catalog items for sorting.

  • Sort Order: Default is Z to A.

Presentation Fields

  • Title: Required; default is "Catalog Quick Links".

Behavior Fields

  • Show Carousel: Toggle between carousel and grid view.

  • Max Quicklinks to Display: Default is 10.

  • Card Display Style: Options include:

    • Thumbnail (default)

    • Icon on top

    • Icon on left

    • Simple text

    • Title only

  • Catalog Item Page: Default is the Service Catalog items [sc_cat_item] page

Related Links:

Additional information in Documentation -  Configure Widget Instance Options

 

How to add widget on a portal page:

if widget doesn't already exist on the page, you can add using the documentation link below.

Documentation - Add to a portal page using the designer

 

Getting Started with Configurable Portal Widgets

 

Comments
PatrickMMS
Tera Contributor

Hi @Harriet Frankli , I'm currently exploring this widget and wondering about the use cases of the dynamic query options here. Do you have an example of such query? 

I'm looking at getting this widget added to the kb_article page in Employee Center PRO and in there to display catalog items associated to the taxonomy topic of the current kb article. (the topic is available in the URL as parameter). 

Thanks in advance!

PatrickMMS
Tera Contributor

Hi @Harriet Frankli , I'm currently exploring this widget and wondering about the use cases of the dynamic query options here. Do you have an example of such query? 

I'm looking at getting this widget added to the kb_article page in Employee Center Pro and in there to display catalog items associated to the taxonomy topic of the current kb article. (the topic is available in the URL as parameter). 

Thanks in advance!

Harriet Frankli
ServiceNow Employee
ServiceNow Employee

@PatrickMMS - In this section of the community, we are discussing the widgets as they apply to use cases for Customer Service Management.  Some widgets can be used across other products, but I can't confirm.

Version history
Last update:
‎10-21-2025 05:00 PM
Updated by:
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