User Activity
Below you can see Portal Object Widget. In this example, it's displayed on the business portal.
This widget is out of the box for the business portal and other CRM & Industry customer portals that leverage Configurable Portal Widgets.
When th...
06-01-2026
Overview
Deliver configurable consumer grade experiences for B2B portal customers
As of the Yokohama release, the business portal is a new Customer Portal for B2B (Business to Business) organizations to provide an engaging customer experience for ...
06-01-2026
Overview:
Consumer grade portal for B2C CRM customers. Use this portal after Australia Q1 instead of /csp portal.
Key persona:
Business Analyst or administrator configure the widgets
Customers interact with the widgets on Customer Portals
Bus...
Web embeddables extend ServiceNow CRM self‑service into any website using secure, low‑code components—driving higher self‑service adoption, faster resolution, and lower operational complexity.
ServiceNow Web embeddables enable organizations to deli...
04-17-2026
Overview
Web Embeddables are configurable, standards-based web components that can be embedded on any or on a third-party website aka your organization's website to surface ServiceNow Customer Service Management (CSM) capabilities directly within t...