Below you can see Portal Knowledge Quick Links. In this example, it's displayed on the business portal.
This widget is out of the box for the business portal and other CRM & Industry customer portals that leverage Configurable Portal Widgets.
When the administrator does a "Control and Right-Click", the instance options display.
Key things to consider when updating the Configure Widget Instance Options for this widget:
Instance Options
- Knowledge Table: Default is Knowledge [kb_knowledge].
- Display Articles:
- Manually select: Choose specific articles.
- Dynamic query: Filter articles based on a query.
- Criteria based: Options include Most Viewed, Most Useful, Featured (default).
- Sort by: Default is View Count; applies to Manually select or Dynamic query.
- Sort Order: Default is z to a; applies to Manually select or Dynamic query.
Presentation Fields
- Title: Default is "Article Quick links".
Behavior Fields
- Show Carousel: Toggle between views.
- Max Quicklinks to Display: Default is 10.
- Show Author, View Count, Last Updated, Rating: Options to display additional article information.
- Article View Page: Default is Knowledge Article View (kb_article_view).
Related links:
Additional information in Documentation - Configure Widget Instance Options
How to add widget on a portal page:
if widget doesn't already exist on the page, you can add using the documentation link below
Documentation - Add to a portal page using the designer
