Harriet Frankli
ServiceNow Employee

 

Below you can see Portal Object Widget.  In this example, it's displayed on the business portal. 

 

This widget is out of the box for the business portal and other CRM & Industry customer portals that leverage Configurable Portal Widgets.

 

When the administrator does a "Control and Right-Click", the instance options display. 

HarrietFrankli_0-1761071365398.png

Key things to consider when updating the Configure Widget Instance Options for this widget:

 

Instance Options Overview

Purpose: Configure the Portal Object widget on a portal page.

Data Fields

  1. Table: Default is Asset [alm_asset].
  2. Record:
    • Default sys_id: 00a96c0d3790200044e0bfc8bcbe5dc3.
    • If empty, uses sys_id from URL.
    • If both URL and Record field have sys_id, the Record field takes precedence.

Behavior Fields

  • Card Title: Up to three fields can be combined for the card title.
  • Image Field: Specifies the image field for the card.
  • Image Style: Options are Thumbnail (default) and Avatar.
  • Summary View Fields: Different fields displayed for desktop and mobile views.
  • Details View: Shows field value pairs when "View all" is selected.
  • Actions: Predefined actions displayed on the card.
    • Multiple actions show as "Actions".
    • Single action displays its name.
    • No action means no button displayed.

Additional Options

  • Enable Service Definitions: Displays associated service definitions.
  • Enable Editing Record: Allows users to edit record details if permissions are granted.

 Related links:

Additional information in Documentation -  Configure Widget Instance Options

 

How to add widget on a portal page:

if widget doesn't already exist on the page, you can add using the documentation link below.

Documentation - Add to a portal page using the designer

 

Training:

Customer Portal and Configurable Portal Widget Foundation

Configurable Portal Widgets

 

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