Harriet Frankli
ServiceNow Employee

 

Overview:

Consumer grade portal for B2C CRM customers.  Use this portal after Australia Q1 instead of /csp portal.

 

Key persona:

Business Analyst or administrator configure the widgets

Customers interact with the widgets on Customer Portals

 

Business Value:

 

  • Engage B2C customers with a portal designed for consumer use cases and navigation flow
  • Leverage a  library of low code/no code Configurable Portal Widgets for faster time to value
  • Reduce operational inefficiencies with seamless upgrades and updates that are configurations and not customizations

 

Links:

Documentation

 

 

Version history
Last update:
2 weeks ago
Updated by: